Guidelines

Initial Registration

Only institutions and restaurants will be considered as buyers during the pilot period of June 7 to November 22, 2017.

 

Buyers must register through the Hub’s online portal at http://marketplace.chfoodhub.com prior to placing orders.  Buyers must provide current contact information (name of individual contact, telephone number, and delivery address). Buyer is responsible for updating this information through the Hub online platform.

 

Ordering process

  • Buyers may place their orders from Friday 12pm (noon) through Monday 3pm.
  • Orders must be submitted electronically through the Hub online ordering form..
  • Buyers may only purchase whole lots as described in the marketplace. The Hub cannot break down quantities.

Delivery

  • Orders will be delivered on Wednesday afternoons.
  • Delivery times will be established on Tuesdays via email, or phone if necessary.
  • The buyer or its agent must be present at delivery, and will sign the invoice confirming receipt.
  • The buyer is expected to make reasonable accommodations for efficient drop-off. This includes a receiver at the dock and reasonable access to dock-food storage area. Note: three flights of stairs do not qualify as “reasonable access”.
  • If buyer is absent, and delivery cannot be accomplished, buyer will be responsible for cost of the undelivered order.

Returns

Should the buyer be unsatisfied with the quality of the product, the buyer must immediately call the Hub at 440-624-3050.  The Hub staff will design a solution to correct for sub-par product.

 

Payment

Buyers must pay at delivery.  Community Harvest Food Hub accepts cash, checks, or credit cards. Checks can be remitted to AGL OFU (our fiscal sponsor) at 3322 Mells Rd., Dorset, OH 44032.  Returned checks will incur an additional fee of $50.  Late payments will incur an additional fee of 1% per day, not to exceed to 10% of the total order cost.  Buyers with unpaid fees of more than 3 days will not permitted to purchase additional products until balance is paid in full.